Often most questions can be answered with just a phone call. Depending on the service level you request, we can provide you with support via the telephone during the times you choose. You may purchase 24/7 telephone support if that is a service you desire and we will have someone available to answer your questions anytime.
To provide rapid response and efficiency, we use the industry's most comprehensive remote support solutions. They provide a rich set of management, inventory, and monitoring tools. They allow us to support your entire computing infrastructure wherever and whenever you need it. It also provides proactive functionality and helps us identify and resolve your computer problems before they impact your business.
No travel time. You won't be paying for time we don't have to spend. No travel between sites or even between computers. Some issues cannot be resolved via remote support and will require us to come to your facility.
Less work interruption. Much of the value we deliver comes after hours or when you are away. When we have to remote control a computer during business hours, the end-user can remain at their desk.
Some things still require us to come out and say hello. We do not make our customers wait around for some 4 hour time slot; this is one of the key areas where SERVICE has been lost. Your time is important to us and we want to prove it. We will provide you with an appointment time and do our very best (with LA traffic) to get there on time. Once we are there, we will quickly assess your issue and get to work. We believe that we should be as little of a disruption as possible to your environment. We commit to our customers that we will disrupt your business / household as little as possible during our visit.